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-主要讨论点 -宽带运维与网络质量：上周上门量及安装进度受天气影响，弱光指标趋近目标，FPTR达标但主动过境偏后。PCDN专线在学校端持续恶化，已报市公司分析IP并拟限速。超频基站故障已恢复，专线巡检进度符合预期。客服培训后内部机房问题已梳理清单。 -综合行政与工会事务：2025年剩余两项工作按原计划推进。工会经费压减，食堂改造拟于5月结合更替修补进行，拟引入自饮机降本。第四届体育文化节筹备中，因主力选手受伤需各部门抽调人员补充方阵。主题教育简报已发，基层党组织学习已完成。 -区表彰、主题教育与招待费管理：区级担当作为表彰正在对接，建议争取参与以拉开竞争差距。招待费实行每年公开1次制度，综合部超预算需调整26年预算，其他部门严控成本。政企对外接待需统筹，严禁客户经理个人垫资。 -拆迁商客、满意度考核与KPI准备：拆迁以二次升套为主，社区与单位集中营销并行。满意度测评发现开卷考试形式导致拉分，相关经理思想松懈。KPI考核已明确工信部有责及投诉率两项核心指标，强调日清日结与执行力。 -决策事项 -二级基站拆除及下电服务费调整需在4月15日前全量完成。 -招待费实行每年公开1次制度，综合部超预算需调整26年预算，其他部门严控成本。 -满意度测评取消开卷考试形式，后续采用“后机评”模式，市场部需按四公司规定制定满意客户样板及不满客户处理流程。 -第四届体育文化节方阵缺编9人，需各部门协调抽调，确定名单后统一采购服装并安排下班后排练。 -年度考核指标已初步定调，各部门需提前与市公司沟通争取有利政策，避免起跑线落后。 -待办事项 -宽带/客服部：跟进学校IP限速机制建立；处理客服内部机房问题清单并与客户沟通。 -综合部：完成食堂改造审计及自饮机引入批复跟进；落实招待费公示及纪检报备。 -市场部：本周内汇报招聘进度、农村渠道进度及营销方案；每日微信发送满意度日报。 -各部门：今日确定体育文化节方阵补充人员名单；针对专线助账客指标拿出具体保障方案并回复。 -关键信息 -会议时间：2026-05-06 13:37 -核心考核导向：KPI考核聚焦工信部有责与投诉率，强调执行力与日清日结习惯。 -业务风险点：PCDN专线恶化、满意度测评因形式问题导致拉分、招待费预算超支。 -AI建议 -针对满意度考核风险，建议市场部立即复盘测评机制，避免形式主义拉低指标，并提前演练“后机评”应对策略。 -针对招待费超支及客户经理个人垫资问题，建议综合部建立统一审批与结算台账，明确费用归属与报销时效，规避财务与合规风险。 -针对KPI考核准备，建议建立市公司指标动态跟踪表，提前模拟考核场景，强化跨部门协同与数据预埋，确保年底考核不被动。 diff --git a/data/raw/2026-05-06_合川分公司周例会（2026第X期）.md b/data/raw/2026-05-06_合川分公司周例会（2026第X期）.md deleted file mode 100644 index 97c9387..0000000 --- a/data/raw/2026-05-06_合川分公司周例会（2026第X期）.md +++ /dev/null @@ -1,81 +0,0 @@ ---- -title: "合川分公司周例会（2026第X期）" -date: "2026-05-06" -status: archived ---- - -# 合川分公司周例会（2026第X期） - -# 会议记录 - -议 题：合川分公司周例会（2026第X期） - -时 间：2026年5月6日 13:37—14:23 - -地 点：分公司会议室 - -主持人：AlanPaine - -参加人：分公司领导、各部门经理及相关人员 - -议程： - - 一、各部门汇报 - - 二、分公司领导指示部署 - ---- - -## 会议内容 - -### 一、各部门汇报 - -建维部、综合部、商客市场负责人按议程现场按顺序做汇报。建维部汇报宽带安装受天气影响进度偏后，弱光指标0.51持续向好，三代终端年度目标5.5需持续压降，九零工程月度转化率87.35%接近90%目标，退单率6.53%，PCDN专线学校出口问题正协调限速机制，二级基站拆除预计4月中旬完成；综合部通报建委相关工作清单及投资计划已汇报，打印设备已协调保障招投标需求，工会经费压减后严考严用，食堂改造及自饮机引入方案正在推进，第四届体育文化节方阵人员招募与排练已部署；商客市场2月收入88.5万元实现增长，三期项目二期拆迁完成1145户，社区与单位清洗服务5场落实签约量待提升。 - ---- - -### 二、部署强调 - -#### 建维部负责人强调： - -1. **网络运维与指标管控：** - - 弱光指标0.51持续向好，三代终端年度目标5.5需持续压降，FPTR已达标但主动过境0.3靠后。 - - 九零工程月度转化率87.35%接近90%目标，退单率6.53%，主要受用户原因及改约影响，已建议施工优化BtoC审核撤单流程。 - - PCDN专线因学校出口带宽问题持续恶化，正协调限速机制；超频基站故障已及时处理，专线巡检按计划推进。 - -2. **工作反馈与执行要求：** - - 强调养成“日清日结”习惯，工作回复必须量化、有结果、有措施，杜绝工作拖延数月未动。 - - 针对关键业务上量指标缺乏保障措施问题，要求本周内出具具体可行方案并明确责任人。 - ---- - -#### 综合部负责人强调： - -1. **工会经费与后勤保障：** - - 工会经费全面压减，需严考严用、以更少资金办更好实事。软性工程（更衣室、食堂改造）已确定上报市公司，拟引入自饮机解决饮水问题并节约成本。 - -2. **奖项申报策略：** - - 针对河川区“担当作为先进集体和先进个人”申报，评选条件多为定性要求，建议提前与区领导或分管领导沟通确认意向后再行申报，避免盲目提交浪费资源。 - ---- - -#### 市场部负责人强调： - -1. **季度收官与二季度谋划：** - - 市场部需提前谋划季度收官及二季度业务活动，打破淡季思维，全力推动商客、H业务及AI军团活动升温。 - - 本周内完成招聘情况、农村渠道进度及营销方案汇报；本周六上午视频汇报运动会筹备情况。 - -2. **满意度与考核管控：** - - 深刻反思满意度测评前期工作未做到位问题，要求主管亲自抓。明确满意度及投诉考核标准，不满客户需严格按5:30及5:35节点操作报警。 - - 要求商客经理每日微信发送日报，跟进考核细节，确保指标可控。 - ---- - -#### 分公司主要领导强调： - -1. **强化执行力与作风：** - - 各部门及一线人员必须摒弃“知道怎么做却不去做”的作风，做到事不做好不收兵。分管领导需加强政企部等部门督导力度，必要时亲自沟通。 - -2. **年度考核提前摸底：** - - 针对四公司年度考核及集团相关指标提升，要求各部门提前深入了解考核细则及可能产生重大影响的不利因素并及时上报，切忌定稿后被动。 - - 市公司会统筹考虑分公司整体情况，务必提前布局、赢在起跑线。